Salary: Rs. 1, 00, 000.00 basic plus Conveyance allowance (2 wheeler) per annum (basic salary rises to Rs. 1, 20, 000.00 per annum after successful completion of your 6 month probationary period). Please note that there will be late nights and shift duties aswell.

Contract Type: Permanent, Full Time

Working Hours: Based on an average of 72hrs per week working between the hours of 0600-0100 Monday to Sunday (straight shifts). Please note that there is a 1 week training course for this role which will commence on 15th January 2010 and will be Monday-Friday (between the hours of 0830-2200hrs). We are unable to accommodate any leave during this time.

Location: Faridabad, Haryana.

Closing date for applications: 31st December 2009

Please note that interviews for this role will commence in January and if successful, our training course will start on 1st February 2010.

Role Purpose:

If you've already got Customer or Client Service, Telesales or Sales experience, that’s great. But what we're also really interested in is your personality, confidence and energy. As a Contact Center Sales Advisor you'll be the frontline of Balloonman – the party people, taking inbound calls enquiry calls from new and existing customers. Although you will handle approx 100 calls a day you'll make each customer feel special by identifying their needs and matching them to our unique range of products and services. This is a sales role and therefore is target focused. If you have the natural ability to close deals and hit targets, this is the job for you!

Responsibilities:

Maximise the sales potential of every call ensuring that individual performance targets for conversion rate, percentage of ancillary sales against bookings and call quality are either met or exceeded. • Maximise productive ‘phone time’ while working in the contact center, through achieving calls per productive hour target. Possess the skill to bring the Balloonman product to life and promote the benefits of the Balloonman experience. Understand and work towards the Contact Center and Balloonman’ business objectives Put the customer at the center of every communication, and to match the benefits of the Balloonman’ offer against the customer needs on every call. Be consistently aware of all Product enhancements and understand specific promotional and advertising campaigns, their objectives, calling and procedural requirements. Always behave in a professional and effective manner when dealing with customers to provide a first class service. Play a full and active role in the Center coaching programme, ensuring that individual coaching objectives are met and your skill level is consistently developed. Discuss and agree targets with your Sales team Leader and regularly report back and discuss your sales performance against target. Attend, participate in and contribute to team meetings and briefings.

Requirements:

Experience in a Telesales environment is desirable. Educated to 10 + 2 or equivalent, with high proficiency in spoken & written English. Proven customer service experience is essential. Experience of working to agreed targets is an advantage. Ability to work under pressure, whilst maintaining accuracy Excellent communication skills. The ability to build rapport with customers so you will be able to bring the Balloonman product to life. Ability to be able to question a customer confidently to identify their needs. An aptitude to learn. Team player.