Legal

Cancellation & refunds

Last updated 1 October 2026. See also our terms.

1. Deposits

A 25% deposit confirms your date. Your booking is not confirmed until we receive it.

2. Changing your date

If you ask more than 14 days before the event, we move your date for free whenever our calendar allows. Your deposit moves with you.

3. Cancelling

Cancel more than 7 days before the event and we refund your deposit, minus any materials already bought for your set-up.

Cancel within 7 days of the event and the deposit is non-refundable, because your materials will already have been prepared.

4. If we have to cancel

If we cannot deliver your booking for reasons within our control, we refund everything you have paid in full.

5. How refunds are paid

Approved refunds go back to the original payment method within 7 to 10 working days.

6. Questions

Call or WhatsApp us on +91 9555131250 and we'll sort it out together.